Free to start. 1%* only when you get paid.

Common questions

• Is Openevent really free?
  Yes. Sign up free, no credit card required, no subscription, no setup fee, no per-seat cost. You can use the majority of features completely free.
• Is there a free trial that expires?
  No, there's nothing to expire. Openevent isn't a paid subscription you're trialling, so you sign up free and use the majority of features free for as long as you like. The only thing you ever pay is 1%* on payments you actually process.
• What does the 1%* fee apply to?
  The 1%* fee applies only to payments processed through Openevent, that is Ticketing, Offers/Invoices and POS. Everything else is free. Stripe processing fees are separate.
• Do I pay anything for free events or if I don't sell anything?
  No. The 1%* only ever applies to money you actually process through Openevent. Free events, RSVPs, guest lists and everything else cost nothing. No sales, no fee.
• Are there any hidden fees, surprise charges, or overages I should know about?
  No. The 1%* is everything. No setup fee, no monthly fee, no per-event fee, no listing fee, no scanning-hardware fee, no support fee, no "upgrade to Pro" tier you have to climb to. Stripe charges its own processing fee per transaction, that goes to Stripe, not us.
• Can the 1%* fee ever change?
  Our pricing is deliberately simple and we won't spring surprises on you. If we ever change anything about fees, you'll get at least 30 days' notice first, and you'll still only ever pay on payments you actually process through Openevent.
• Is there a contract or minimum term?
  No contract, no minimum term. Use it for one event, one weekend or for years. You only ever pay 1%* on what you actually process.
• When do I get paid for ticket sales?
  Sales settle into your own Stripe account on Stripe's standard payout schedule, typically 2 business days in Switzerland and Europe. Openevent never holds your money; it moves directly from your customer to you.
• What happens if a customer wants a refund?
  You handle refunds directly through your own Stripe account in a few clicks. Because Openevent never holds your money, the refund goes straight from your Stripe balance back to your customer. The 1%* Openevent fee on a refunded ticket isn't returned, as it's already been settled to us.
• I'm already using Eventbrite, Ticketcorner or Weezevent. How hard is it to switch to Openevent?
  Simple, usually less than two hours from sign-up to live. Upload your existing customer list and our AI cleans it and maps it into the Openevent format automatically. From there a quick setup walks you through your event templates, calendar and team, and it's all configured by the time you're done. Our support team is on hand the whole way, by chat or call, and these onboarding calls are completely free.
• Does Openevent handle VAT and taxes for me?
  Yes. Add your country's VAT rates and any custom taxes once, and Openevent applies them automatically on every ticket, offer and invoice. The built-in reporting lets you generate VAT reports and custom tax reports whenever you need them, so accounting and audits stay clean.
• Can I pass the 1%* fee onto my customers, like other ticketing platforms do?
  No, the 1%* is always absorbed from your payout. In practice the result is the same either way: whether you "pass it on" or absorb it, you set your final ticket price based on what you want to take home. We keep it simple so there's no confusion at checkout for your guests.
• Do I need a Stripe account?
  Yes, only if you want to use the revenue features (ticketing, offers, POS). You connect your own Stripe account, so revenue is paid directly to you. We do not hold your money.
• When is custom development the right fit?
  Most teams never need it, Openevent works perfectly out of the box. Custom development is for enterprise venues, multi-location operators or migrations from legacy systems.