Default Ticket Terms

1. What this document is

These Default Ticket Terms are a template provided by Openevent — the software platform operated by MORE LIFE Hospitality GmbH (Zurich, Switzerland) — for the benefit of ticket buyers. They form a contract between you (the ticket buyer) and the Organiser (the venue, promoter, or business selling the ticket).

They apply only as a fallback, when the Organiser has not published its own ticket terms and conditions. If the Organiser has published its own terms, those terms govern your purchase and these Default Ticket Terms do not apply.

Openevent provides this template the way a contract-template service provides templates. Openevent is not a party to the contract these terms create.

2. Who you're buying from

You are buying your ticket from the Organiser, whose name appears on the ticket page and on your receipt. The Organiser is the seller, the merchant of record, and the party responsible for the event.

Openevent provides the software that the Organiser uses to run the ticket page, and the Stripe Connect payment infrastructure that moves your payment directly to the Organiser's own Stripe account. Openevent:

• is not the seller of the ticket;
• is not a party to your contract with the Organiser;
• does not receive, hold, or control your payment at any point; and
• is not responsible for the event itself or for the Organiser's conduct.

If you have a question or complaint about the event, the ticket, or the Organiser, contact the Organiser directly (see Section 8).

3. Your ticket

Your ticket is delivered electronically as soon as your payment is successful — usually by email, and also available in your Openevent account if you have one. Please:

• Keep your ticket safe. Treat the QR code or barcode like cash.
• Do not copy, alter, counterfeit, or share screenshots of your ticket in a way that could let another person enter on the same ticket. Only the first valid scan will be admitted; duplicate scans will be refused.
• Bring photo ID if the event has an age restriction or named-attendee policy.

If you lose your ticket or your email confirmation, contact the Organiser. They can usually resend it.

4. Refunds and cancellations

Default rule. Tickets are non-refundable once the event has taken place.

Event cancelled, postponed, or materially changed. If the Organiser cancels the event, postpones it by more than a reasonable period, or makes a material change to it (for example, the headline artist, the venue, or the date), you are entitled to a refund of the ticket price. Refunds are processed by the Organiser through their Stripe payouts and should reach you within a reasonable period.

Distance-sale withdrawal right. Under Swiss law (Code of Obligations Art. 40b lit. f), the 14-day right of withdrawal for distance sales does not apply to tickets for cultural, sport, or entertainment events. The same exemption exists in EU consumer law (Consumer Rights Directive Art. 16 lit. l).

Stronger consumer rights prevail. Where the consumer-protection law of your country of residence gives you stronger refund or cancellation rights than these Default Ticket Terms, those rights prevail.

5. Resale and transfer

Your ticket is personal to you.

• Commercial resale above face value is prohibited unless the Organiser has expressly authorised it.
• Private transferto a friend at or below face value is fine, unless the Organiser's own rules say otherwise (for example, named-ticket events).

The Organiser may refuse entry to anyone presenting a ticket that has been resold or transferred in breach of these rules.

6. At the event

By attending the event, you agree to:

• the venue's house rules (search and bag-check policy, dress code, conduct rules, photography policy);
• any age restriction stated on the ticket page (16+, 18+, 21+ where applicable) — bring valid photo ID;
• safety and capacity rules set by the venue or local authorities; and
• the Organiser's or venue's right to refuse entry or to remove anyone who breaches house rules, refuses an ID check, appears intoxicated, or poses a safety risk, in line with their published policy and applicable anti-discrimination law.

7. Your data

The Organiser is the data controller for the personal data they collect from you in connection with the event — your name, email, ticket type, attendance records, and similar.

Openevent processes that data on the Organiser's behalf as their technology provider, under the Openevent–Organiser agreement.

For details of how your personal data is used, see the Organiser's own privacy notice. Where the Organiser has not published one, you can read the Openevent Privacy Policyfor general orientation on how data flows through the platform. Note: the Openevent Privacy Policy is not a substitute for the Organiser's own privacy notice — the Organiser remains responsible for telling you how they use your data.

Your data-protection rights (access, rectification, deletion, objection, portability, complaint to a supervisory authority) under Swiss revFADP, GDPR, and equivalent laws apply and can be exercised against the Organiser as controller.

8. Problems — who to contact

Openevent's technical support cannot decide refunds, override the Organiser's policy, or resolve complaints about the event — those belong with the Organiser.

9. Limitation of liability

The Organiser's liability to you for any claim relating to your ticket or the event is limited as set out in any specific terms the Organiser publishes. Where the Organiser has not published specific limits, their aggregate liability to you under these Default Ticket Terms is limited to the price you paid for the ticket.

Nothing in this Section limits any liability that cannot be limited under the mandatory law applicable to your purchase — including liability for death or personal injury caused by negligence, for fraud, and for gross negligence or intent under Article 100 of the Swiss Code of Obligations.

10. Governing law and where to bring a dispute

Your contract with the Organiser is governed by the law of the country and place where the Organiser is established and where the event takes place.

You may also bring a dispute at the courts of your own place of residence, where Swiss, EU, or other applicable consumer-protection law gives you that right.

11. Language

These Default Ticket Terms are written in English. If Openevent publishes translations (for example into German or French), those translations are for convenience only — the English version controls in case of any difference.

12. Changes

Openevent may update these Default Ticket Terms from time to time. The version of the Default Ticket Terms in force on the date you purchased your ticket governs your purchase. The current version is always available at openevent.io/default-ticket-terms.

About Openevent

Openevent is operated by MORE LIFE Hospitality GmbH, a Swiss limited liability company registered in Zurich, Switzerland. Openevent provides these Default Ticket Terms as a template for Organisers who use the Openevent platform. Openevent is not the seller of any ticket and is not a party to the contract these terms create.